To help users better understand and utilize the robot development programs and related services offered on this website, we have compiled the following list of Frequently Asked Questions and Policy Guidelines:

  1. Do you offer product trials?

Some products may offer trial versions or demo features; please refer to the specific product page descriptions for details. Trial versions may have limited functionality.

  1. How do I access the product after purchase?

Upon successful payment, you will receive download links, activation codes, or access credentials via your registered email address or through your user account dashboard. Please ensure that you provide a valid email address during registration.

  1. Which operating systems are supported?

Our robot development programs typically support major operating systems; please check the specific product details for compatibility information.

  1. Do you provide technical support?

Yes. We offer basic technical support services to our users. The scope and duration of support vary depending on the type of product purchased (one-time purchase or subscription).

  1. Are future updates included?
    One-time Purchase: Typically includes only the current version; major updates may require an additional fee.
    Subscription Users: Entitled to continuous updates and feature upgrades throughout the subscription period.
  2. Are refunds available?

As our products are digital software, refunds are generally not available once the product has been delivered. If you encounter significant technical issues, please contact our customer support team for assistance.

  1. Can I use the product on multiple devices?

Product licenses are typically issued for single-user or single-device use. If you require multi-device or enterprise licensing, please purchase the appropriate license type.

  1. Is commercial use permitted?

Some products allow for commercial use, subject to compliance with the applicable licensing agreement. Resale or redistribution of the product without explicit permission is prohibited.

  1. What should I do if I forget my account details or cannot log in?

Please use the “Forgot Password” feature or contact our technical support team via email for assistance.

  1. How do I cancel a subscription?

If you are subscribed to a service, you can cancel automatic renewal within your account settings or contact our customer support team to assist you with the process.

If you cannot find the answer to your question above, please feel free to contact us:
📧 [email protected]
We will provide you with assistance and support as soon as possible to ensure you enjoy a smooth and efficient user experience.